When to call
Contact SES 132 500 from anywhere in Queensland for non-life-threatening emergency assistance during severe weather events
If the situation is life threatening, call Triple Zero (000)
Demand on Queensland SES during a severe weather event can be extensive and can lead to long wait times when calling 132 500 for assistance.
You can also request assistance online:
- Lodge a request at 132500.qld.gov.au; or:
- Lodge a request on our SES Assistance QLD App, available for both Apple and Android devices.
In the self-service apps for your request for assistance you can:
- Register for status updates by SMS, email or push notifications to your mobile phone
- Attach images, which provides additional visual information to assist in assessing damages
- View, modify or cancel your request.
Use this quick guide to know when to contact the SES:
SES volunteers undertake temporary emergency measures to make your home and the situation safe. It is important that you contact either your insurance company or a private contractor to make permanent repairs to damage resulting from extreme weather conditions, or to remove any remaining debris.
Information to have ready when lodging your request for assistance through 132 500 or online
- Do you, or someone else, need assistance?
- Exact address of the incident.
- Contact number for yourself or the resident.
- Property information, including number of storeys, roof type — tiles, metal, fibro.
- Any hazards present — power lines, dogs, solar panels, fibro/asbestos roofing.
What to do after lodging a request for assistance with the SES
- Keep your reference number handy.
- Keep your phone close by so the SES can easily contact you about your request for assistance.
- Stay away from any fallen trees and/or power lines.
- Follow any safety recommendations you are given by the SES.
The SES will prioritise your request based on the information you provided.
Stay informed by:
- Tuning in to your local radio/TV stations
- Visiting your council website or disaster dashboard
We experience many calls during flooding, storms and cyclones. Assisting people in our communities who are overwhelmed by damage and impacts of extreme weather conditions as quickly as possible is important to us. The SES are volunteers and they will respond as soon as possible, however, if at any time your situation becomes life threatening, call Triple Zero (000) immediately. Our volunteers attend requests for assistance in priority base order, based on the information provided.
If you no longer require emergency assistance, call 132 500 quoting your reference number or use the SES Assistance QLD app to cancel your request.