Only call 132 500 for flood or storm emergency assistance during a weather event. The SES are volunteers and they will respond as soon as possible, however if at any time your situation becomes life threatening, call Triple Zero immediately.
Before you call 132 500 can you help yourself? Place a bucket under a leak, reposition furniture, internally tarp over furniture. In a large scale event the SES will be overwhelmed with jobs and may not be able to get to you for hours or days.
When you call 132 500 this is what happens …
"What happens when you call 132500?" Newspaper article