volunteers undertake temporary emergency measures to make your home and the
situation safe. It is important that you contact either your insurance company
or a private contractor to make permanent repairs to damage resulting from
extreme weather conditions, or to remove any remaining debris.
request assistance from the SES, you can:
Call 132 500; or
Lodge a request at
Lodge a request on our SES
Assistance QLD App, available for both Apple and Android devices
TO HAVE READY WHEN CALLING 132 500
Do you, or someone else, need
Exact address of the incident.
Contact number for yourself or the
Property information, including
number of storeys, roof type — tiles, metal, fibro.
Any hazards present — power lines,
dogs, solar panels, fibro/asbestos roofing.
TO DO AFTER LOGGING A CALL WITH 132 500
Record, and keep handy, the
reference number provided.
Keep your phone close by so the
SES can easily contact you about your request.
Stay away from any fallen trees
and/or power lines.
Follow any safety recommendations
you are given by the SES.
The SES experience many calls during flooding, storms and cyclones.
Assisting people in our communities who are overwhelmed by damage and impacts
of extreme weather conditions as quickly as possible is important to us. The SES attends requests for assistance
in priority base order, based on the information provided. If you no longer
require emergency assistance, call 132 500 quoting your reference number to
cancel the request. This helps free up emergency crews to help others in need.